Refund policy

Returns & Cancellations

Because all of our mugs are unique and custom printed only after your order is placed, we do not accept returns, exchanges, or cancellations if you ordered the wrong size/color, entered an incorrect address, or simply changed your mind.

Each custom print is considered a final sale. Please thoroughly review your design choice, cart summary, and shipping information before completing your checkout.

Damages, Defects, and Misprints

We stand behind the quality of our products. Please inspect your order immediately upon receipt. If your mug arrives defective, damaged, or broken during transit, or if you received the wrong item, please contact us within 30 calendar days of delivery.

To start a claim for a damaged or defective item, please send us an email at [sunniunnicrafts@gmail.com] with the following details:

Once the photo evidence is verified, we will happily arrange for a free replacement (reprint) or a full refund at no additional cost to you. There is no need to mail the damaged product back to us.

Exchanges & Refunds

As stated above, exchanges are not supported for custom-made products unless there is a manufacturing error or shipping damage. If a refund is approved for a verified defective item, it will be automatically processed back to your original payment method. Please note that your bank or financial institution may require additional processing time to post the refund to your account.

This policy aligns with our print-on-demand fulfillment partner regulations and does not limit any consumer rights you may hold under applicable Canadian consumer protection laws for defective or non-compliant goods.